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 <title>Gathering the Data</title>
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 <description>CRM is only as useful as the information gathered, and where better to gather it than at the point of contact?  The goals of CRM, for most organizations, have been threefold:&lt;p&gt;&lt;a href=&quot;http://wireless.sys-con.com/node/41412&quot; target=&quot;_blank&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
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